Railway Complaint Number
Indian Railways Authority has set a new SMS system to registered complaint from a moving train. It has set a universal Railway Complaint Number where you can send your complaint belongs to Indian Railway Services. SMS after being accepted by the system, a COMPLAINT ID will be sent to the complainant’s mobile number. By using the COMPLAINT ID, complainant can know the status of its Complaint. The system at regular time intervals on the action taken on your complaint, the complainant will be notified by SMS to the mobile number belongs to.
The person in SMS write down its train number, coach number and will give a brief description of the complaint | The nature of types of complaint will be – lack of water in the bathroom / get off the lights / fan not working / AC Damaged / Be dirt / security issue or have any type of problem. Validity of the complaint shall be tested by the station inspector.
By Sending SMS to 8121281212 number you can register your complaints.
Example of Event
(In collaboration with MV Ramanmurti ) –
It is a matter of a few months ago, we were traveling and I and my family sat in the A/C waiting room of Secunderabad railway station and waiting for our train. A / C waiting room en-suite bathroom was not clean and giving bad smell. Accordingly, the bathroom door did not close properly. I complained to the attendant.
I sent an SMS on Railway Complaint Number 8121281212.
“The bathroom of A/C waiting room on platform No 1 of Secunderbad Station is dirty and stinking. Pl arrange cleaning. Also the door is not closing properly”.
After a few minutes we left waiting room because of announcement of train arrival. After some time a received a SMS from server in which the complaint number and the information about the action has been taking for reported complaint. A few hours later I received SMS from the side of railway regarding the information about the bathroom cleaning accomplishment. About ten days later I received another message containing the information about the repair of A/C waiting room bathroom door, as well as thanked me for it.
Please convey this message to more and more people to help us.
For status visit http://188.8.131.52:8080/sms/. or SMS as
STATUS<SPACE><id> TO 8121281212 .